Shipping policy

Ypaga Ltd Shipping Policy

SHIPPING PROCESSING TIME

All orders are processed within 3 to 5 business days. Orders are not shipped or delivered on weekends or holidays.

During periods of high order volume, shipping may be delayed by a few days. If a significant delay in the shipping of your order occurs, we will contact you via email or phone. Shipping costs for your order will be calculated and displayed during the checkout process.

We cover customs duties and taxes for France only. If you reside outside the UK and France, you are responsible for customs duties and taxes, and you will need to cover these costs.

RETURNS

If you reside outside of the United Kingdom, all fees associated with the return are the responsibility of the customer.

To ensure the safety of your return to us, we strongly advise opting for a secure and tracked delivery service.

It is important to correctly fill out any customs declaration form, clearly indicating that the item is a "Returned Item".

This will ensure that no additional customs fees are incurred. If the "Returned Item" designation is omitted and customs fees are charged to Maison Ypaga, these fees will be the responsibility of the customer and may potentially delay the return process.

If you are unsure how to fill out the customs form, please feel free to contact your local postal service or customs department before sending back your item.

For any further assistance, you can reach Clara via email: clara@maisonypaga.com or by phone at +44 7480 844 787.

Our return policy lasts for 14 days. If more than 14 days have passed since your purchase, we, unfortunately, cannot offer a refund or exchange.

To be eligible for a return, your item must be unused, still have its attached and unremoved label, and be in the same condition as when you received it. It must also be in its original packaging.

Items not eligible for return:

• Gift cards

To complete your return, we require a receipt or proof of purchase.

In some cases, only partial refunds are granted: (if applicable)

• Any item returned more than 14 days after delivery

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you if your refund is approved or denied. If it is approved, your refund will be processed, and your credit card or original payment method will be automatically credited within a few days.

Delayed or missing refunds (if applicable) If you haven't received a refund yet, first check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often a processing delay before a refund is posted. If you've done all of this and still have not received your refund, please contact us at the following address: clara@maisonypaga.com.

Sale or Promotional Items (if applicable) Only regular-priced items are eligible for refunds. Unfortunately, sale or promotional items are not eligible for refunds.

Exchanges (if applicable) We only replace items that are initially defective or damaged. If you need to replace yours with the same item, please send us an email at clara@maisonypaga.com.

Gifts If the item was marked as a gift at the time of purchase and was shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver, and they will be informed that you have returned their gift.

The shipping costs associated with returning your item are your responsibility if you do not reside in the UK or France. These costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.

The time it takes for your exchanged product to reach you may vary depending on where you live.

If you are shipping an item valued at over €75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive the returned item.

DAMAGED OR DEFECTIVE PRODUCT(S)

Except for any specific warranty we offer for a particular product or legal warranties, we do not provide any warranty or insurance for our products.

You should inspect the products when you receive them for any defects or damage. If you find a defect or damage, please contact our customer service as soon as possible with your order number on hand.

If products are found to be damaged prior to delivery, or defective (without your fault in terms of wear or use), we will repair or replace the products or refund the price you paid, including the delivery costs you paid, provided that you have not worn or damaged the products. We will either reimburse the cost of returning the products by you or send you a prepaid parcel that you can use to return the products.